Development of a Conceptual Framework for Effective Quality Management Practices in Construction Organisations




Effective quality management practices are critical to successful project delivery. However, the quality challenges in developing countries such as Nigeria, which is the focus of this research, have been a concern to construction practitioners and other interested parties such as clients and regulatory bodies. Some scholars suggest that part of these challenges can be attributed to ineffective quality management systems; thus, leading to consequences such as building collapse, poor organisational/industry reputation, poor/lack of traceability, poor documentation process, and lack of planned audit. This research aims to develop a contextual model that is intended to improve the culture of quality that can facilitate effective quality management practices in construction organisations in Nigeria. A mixed (quantitative and qualitative) methodological approach was deployed based on a pragmatic research philosophy paradigm. A questionnaire (quantitative) survey was adopted to gather data and results from the data analysis and reviewed literature were discussed, and the findings supported the development of a conceptual quality management model in construction as the outcome of this research. The designed model comprises eight integrated components. The model is a quality system that construction organisations can use: to identify some typical barriers hindering effective QMSs implementation; to assist them to develop cultural values that can drive effective QMSs implementation; to undertake effective QMSs practices as they relate to construction, and to recognise the potential results and longer-term benefits obtainable from implementing effective QMSs. The model was evaluated and validated by professional construction practitioners and academic experts for its usefulness and applicability. Future study should focus on the practical validation of the model.

Keywords: ISO 9001; Quality Management Practices; Quality Management System.


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Author Biographies

E Odiba, The Knowledge Academy

Enefola Odiba is a certified quality and project management trainer with The Knowledge Academy (the largest training provider in the World). He earned his doctorate degree in construction management with a focus on quality improvement from Loughborough University, UK in 2019. He obtained his master’s degree in construction management from Birmingham University, UK and a bachelor’s degree from Ahmadu Bello University, Zaria, Nigeria. He is a member of American Society for Quality (ASQ) and Chartered Quality Institute (CQI), UK, branch. He can be reached via LinkedIn handle: or


P Demian, Loughborough University

Peter Demian is a Reader in Building Information Management at Loughborough University. He joined Loughborough in 2005 after PhD and MSc degrees in Civil Engineering from Stanford University and undergraduate degrees in Engineering from Cambridge University. At Loughborough, he is currently Programme Director for the MSc programmes in Construction and in BIM, and is group lead of the Construction Management Group.

K Ruikar, Loughborough University

Kirti Ruikar is a Senior Lecturer in Architectural Engineering at Loughborough University. Having >18 years of experience in the fields of architecture, innovation and process automation in AEC. Her research portfolio reflects her expertise in the fields of computer-aided design and engineering, ICT, knowledge and information management, collaborative working, building resilience, e-readiness and e-business. She has authored three books in her fields of expertise 1) e-Business in Construction (Wiley-Blackwell) 2) Advances in Construction ICT and eBusiness (Routledge); and 3) Collaborative Design Management (Routledge). She is currently a Programme Director of Architectural Engineering and Design Management, in the School of Architecture, Building and Civil Engineering at Loughborough University.




How to Cite

Odiba, E., Demian, P., & Ruikar, K. (2021). Development of a Conceptual Framework for Effective Quality Management Practices in Construction Organisations. Journal of Construction Business and Management, 5(1), 1–16.